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Dear Darcy,

Please extend our genuine thanks to Merna and Stacy and all the other people who were so helpful and professional in handling our case. We really appreciate the way that everything was handled so that we were able to deal with a difficult situation with the least amount of aggravation.

I personally really appreciate how you, in particular, made us feel, that you had our best interests at heart and you always explained things clearly and reassured us and guided us so well. You gave us peace of mind so that we could concentrate on getting Carmen back to a point where he is beginning to feel so much better.

Darcy, you were always available to answer our questions and I can tell that you work long hours and you work hard. I hope you get the opportunity to really rest and enjoy time with your family over the holidays.