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Dear Sloan Mandel,

I wanted to send you a heartfelt thank you for all the hard work that you and your staff have put in to this claim. As a representative of your firm you should be proud of your work that you do. Professionalism and compassion are not likely bedfellows. I am very happy to have found the right firm to handle this matter. If it is OK with you, I would highly recommend your firm for anyone in a similar situation that I have faced. And so I say again, thank you very much for your services and for also being a caring human being.